Cases

Decided Cases

CASES AGAINST NOKIA INDIA LTD.

The Society filed a case on behalf of a customer against Nokia India Limited in the Kashmere Gate, ISBT, Delhi District Consumer Court for selling a defective product (Mobile 2010 model) which could not be rectified even after the customer paying more than seven visits at their service centre. The decision of the court was in favour of the Society and the court directed the company to refund the price of hand-set as well as consolidated amount of Rs.3,500/- by way of compensation and cost of litigation. The court also directed the company to refrain from indulging in unfair trade practices in the future.

CASES AGAINST SANSUI INDIA LIMITED

The Society filed a case on behalf of a consumer against Sansui India Limited in the Shalimar Bagh District Consumer Court, New Delhi regarding defect in the colour television which occurred after one year of use. The company advertised in newspaper for a seven year complete warrantee including picture tube. However the warrantee card extracted from box containing television mentioned only one-year warrantee.

The court took a very serious view of this calling it containing the unfair trade practices and ordered free repair of television and extended the guarantee for another seven years from the date of repair. The court also warned the company to distract from such practices failing which a very heavy penalty will be imposed in the lapses.

In a similar judgement against the same company, the Janakpuri District Consumer Court on being approached by the society on behalf of another customer, ordered the company to refund all the charges that they have taken for repairing the TV plus Rs.500/- as penalty for the same.

CASES AGAINST INDRAPRASTHA GAS LIMITED

The Society on behalf of a consumer filed a case against Indraprastha Limited for not installing PNG gas connection in time in spite of full payment made by the consumer. While the connection was immediately installed after the notice was served to the company by the Shalimar Bagh District Consumer Court, New Delhi, the court is yet to pronounce the judgement for compensation and another fees.

CASES AGAINST NEW DELHI DARBAR DELUXE FAMILY RESTRO & BAR

The Society filed a case on receiving a complaint from a consumer against New Delhi Darbar Deluxe Family Restro & Bar, Ashok Vihar, New Delhi for charging more than the MRP in case of certain packed items and also charging exorbitantly some eatable items.. The case is in the process of argument and the judgement will come very soon.

CASES AGAINST JETLITE AIRWAYS

The Society has filed a case on behalf of the consumer against Jetlite Airways in the Kasturba Gandhi Marg, District Consumer Court, New Delhi for deficiency of services. Customer’s flight was cancelled at the nick of the time without adjusting the passengers and compensating them. Some of the consumers have faced a lot of inconvenient and had to bear substantial losses. The court has issued noticed to Jetlite Airways for their reply.

Case against  M/s. Kasturi Finlease and Investment Limited is pending in the District Court, New Delhi.