Lack of investment by telecom firms in network infrastructure such as mobile towers appears to be the main reason for the “pervasive problem” of call drops in the country, India’s telecom regulator told the Delhi High Court. Companies including Vodafone, Bharti Airtel and Reliance “failed to keep the investments commensurate with the pace of increase in usage and the growth in number of subscribers being added by them,” the Telecom Regulatory Authority of India said on Wednesday in an affidavit placed before a bench of Chief Justice G Rohini and Justice Jayant Nath.
The bench said it would hear the matter on compensation for call drops on January 7, after the cellular operators file their response. Trai reminded telecom operators last week to comply with its order to pay consumers Rs 1 per call dropped on their networks, subject to a cap of Rs 3 a day from January 1. The carriers maintained they would wait for court directions before paying up.